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Going Postal on a Plane

Is the Jet Blue Quitter a Hero or a Baby?

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Wednesday, August 11, 2010 9:00 AM Comments (12)

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It seems everyone is talking about former Jet Blue flight attendant Steven Slater’s famous “bad day” at work.

Slater, fed up with a passenger who refused to apologize for allegedly hitting him on the head while retrieving luggage from the overhead bin, reportedly used the PA system to unleash a torrent of curse words before ditching the jet at New York’s JFK International Airport.

The 20-year airline veteran was arraigned Tuesday and has been charged with two counts of reckless endangerment and criminal mischief, but the case has left many cheering him on – and wondering if he deserves praise instead of prison time.

As someone who has put in no small number of hours in various service industries over the years, I can completely understand the temptation to “lose it” with rude customers and quit your job in a dramatic fashion. I would imagine that the “freak out and quit your job” fantasy, born of frustration, is a fairly common theme among service workers of all kinds. And it’s for this reason that Slater appears to be attracting a fan club of sorts.

He “did what everyone always wanted to do but never did,” says the “Free Steven Slater” Facebook page – one of many overnight shrines for the 39-year-old, who quit his job in dramatic fashion on Monday ...

“We (flight attendants) secretly have thought about doing this … you are my hero for taking a stand on flight attendant abuse!!!” one commenter wrote on another Facebook fan page.

Like I said, I get it. But I do worry about the ramifications of us making a hero out of someone who ... really just lost his temper and acted like a big fat baby.

Freaking out, screaming, and cussing? This is how a hero behaves? It sounds a lot more like the kind of tantrum that would earn my 4-year-old some serious corner time.

Of course all service workers should be treated with dignity and respect, but dealing with rude customers is an unfortunate yet inevitable part of any job in any kind of service industry.

I don’t think Steven Slater is a working man hero because he had a temper tantrum at work. Real working man heroes are people whose names most of us will never know. They are the ones who show up, day after day, faithfully performing hard, thankless tasks without complaint. Because they know the value of a dollar. Because they are grateful for the opportunity to earn a living. Because they are driven to provide for their families.

I know some people in my life who work as hard as that, but they don’t have Facebook fan pages. They don’t, but they should.

Filed under anger, job, quit, service, steven slater, work

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I am also disturbed by the overuse and misuse of the word ‘hero’.  Perhaps it is because I have a number of family members who serve both in law enforcement and the military.  My own ‘baby’ brother is a military chaplain currently in Afghanistan.  Those men and women are true heroes, who by the definition of the word are “admired or idealized for courage, outstanding achievements, or noble deeds”.  Mr. Slater did not act in this manner.

Was he brash, bold and reckless?  Of course!  And those qualities can be admired as well, but let’s not, as you point out, call him a hero.

I SO agree. Slater had the power to report the passenger or to have him removed from the plane; he also could have resigned in a more orderly manner. Instead, he threw a hissy fit. I have a bad temper, and I am always ashamed afterwards. I can’t imagine how it would be good for my soul to be praised for it.

No doubt the word hero is misplaced and a huge overstatement.  But, I don’t think I’d go so far as to call him a baby either.  Was it inappropriate? Yes, for sure. Could he have dealt with it in a more civilized manner? Yes. But let’s not forget he was the victim not the aggressor.  I think he’s probably not so different than the people you speak about who show up for work everyday and do their job without complaining.  He’s been a flight attendant for 20 years so I think it’s fair to say he’s done that.  But is there a value in ‘not complaining’ when a person is truly being mistreated? I don’t know about you, but I have seen some truly abusive and wrong behavior from passengers on planes.  For some reason there is nothing like getting on a plane to bring out the worst possible behavior in people.  Flight attendants take a lot of abuse I think, and I’m sure he’s taken his fair share and not complained.  Everyone has their breaking point. Not excusing his behavior, but I just think there is somewhere between hero and baby that probably describes Mr/ Slater a bit more accurately.

If anything he is something of an anti-hero. Did he lose his temper? Yes. Did he overreact? Yes. But I have a problem with employers (Even editiors) who are abusive and whose response, like Mrs. Bean here, is to “suck it up.” Mr. Slater was not only struck (quite probably by accident) but subjected to a torrent of verbal abuse. He reacted in kind, which was uncharitable. But to say that if he had kept his mouth shut and just taken it - that’s shameful too. Service employees deserve respect from both their employers and the employer’s customers. We don’t need to debase ourselves by subjecting our persons to verbal abuse and say that “good” employees put up with it because they “know the value of a dollar.” I’m rather shocked to see this opinion on a Catholic website. Since when is money more important than human dignity? Obtaining money is not the chief function of a husband and father, and I feel truly sorry for any man who must be married to a woman who expresses such an idea.If a woman becomes a prostitute, debasing herself to the level of actually doing the things that the passenger told Mr. Slater to do, she sacrifices her dignity to provide for her family. The way Mrs. Bean puts it, such a woman is more a hero than Mr. Slater.

While Mr. Slater did react intemperately, I believe that the person who was ignoring and disobeying airline rules should be arrested and banned from flying on that airline.  Flight attendants are in the cabin first for the safety of each and every passenger.  What if the woman’s bag had struck another passenger and injured that person?  Would the airline be liable for that injury?  Mr. Slater was doing his job and the passenger in question was defying his rightful authority to provide a safe and secure environment for all passengers.  This ‘me first’ attitude is what’s wrong with the entire situation - where does it stop?

Thanks for telling the other side of the story! Either way, baby or hero, he’ll have lots of time to reflect on whether or not his “it’s all about meeeeeeeeeeee!” career limiting maneuver was really in his best interest… in federal prison.

“Brothers, if someone is caught in a sin, you who are spiritual should restore him gently.  But watch yourself, or you also may be tempted,” (Galatians 6:1).  Speaking in love and in truth is within what Christ teaches.  We are responsible for our actions and reactions, and in the 90:10 principle by Stephen Covey, 90% of the time, is the end product of our reaction(s).

In Matthew 15:10, Jesus said while talking to a crowd, “Listen and understand.  What goes into a man’s mouth does not make him ‘unclean,’ but what comes out of his mouth, that is what makes him ‘unclean.’” Let us pray that what comes of our mouth are words of love in truth, humility, understanding, mercy and forgiveness.

Very well said Danielle. If only they DID have a facebook page!

I don’t think that it is correct to call Slater a “hero” as he lost control. Both sides made mistakes. The passenger should have apologized for hitting the pilot. Slater should have kept his cool, as he went way out of bounds.  However, passengers should hold a high respect for the pilot and co-pilot. They are responsible for safely transporting the passengers.

When I reflect on this I realize humans strive mightily to eliminate suffering from the world. Pain is part of being human yet anyone who really wants to get rid of suffering will have to get rid of love before anything else. Because sin is part of the human story, there can be no love without suffering. Love always demands an element of self-sacrifice. Given temperamental differences and the drama of situations, love will always bring with it renunciation and pain. The hero, according to archetype, leaves family and friends to embark upon an exodus toward a new life and thereby opens horizons for others. A hero, wrote John Mann in his book Community of Love, stays with the pain, feels it, when the time is right bring events to the light of awareness, and reconnects with surroundings and people while accepting the mystery of the human person.

Did this man stare down a hijacker? An enemy in battle? An armed criminal during a pursuit? DId he save a life? Did he do anything but exchange tantrum for tantrum, with someone who couldn’t really hurt him? He did act like a baby. A real man would have kept his cool, reported the nasty passenger, and helped the airline decide whether banning said passenger was the right thing.

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About Danielle Bean

Danielle Bean
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Danielle Bean, a wife and mother of eight, is editorial director of Faith & Family magazine and author of My Cup of Tea, Mom to Mom, Day to Day, and most recently Small Steps for Catholic Moms. Read more of her blogging at Faith & Family Live and DanielleBean.com.

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