Mass Program Customer Service Representative
Legionaries of Christ - Cheshire, CT 06410
Legionaries of Christ, a congregation of Roman Catholic priest, is seeking a Mass Program Customer Service Representative to support the Mass Program Coordinator and Direct Marketing Development Officer. This person will help the Legionaries of Christ develop and maintain donor loyalty by assisting with the fulfillment of and response to the many Mass requests received daily. This person will complete these assignments in a mission-oriented, compassionate environment.
a. Assembling Mass cards and folders, arranging them in their proper slots.
b. Stuffing and folding all Mass confirmation letters and preparing them for mailing.
c. Prepare Mass card Packets to be mailed.
d. Use sendPro mailing system, provided by Legion, to mail all Mass card packages.
b) Donor Relations:
a. Maintain information in Salesforce database including weekly input of Mass batches and keeping credit card information current.
b. Call specific donors to thank them for their recent donation and support.
c) Social Media: Post Facebook and Instagram content prepared by others.
Payment: Invoices will be submitted monthly for approval and payment.
• 3-4 years’ experience in customer service.
• Excellent written and verbal communications skills are necessary.
• Excellent organization skills.
• Proficiency in MS Office, especially Word, Excel.
• Proficient with data entry skills with attention to detail; experience with Salesforce software is preferred.
With “Mass Program Customer Service Representative” in the subject line, please email proposal and cover letter detailing qualifications to: [email protected]